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If your account has been migrated from WHMCS, and this is the first time you are logging in, you will first have to reset your account’s password. Here are the steps to reset your password:

  • Click on the link labeled “Forgot Password” and enter the email address you use to login to your customer account.

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HostGator Website Transfers

HostGator is committed to making it easy to transfer your site to your new hosting account. We can transfer website files, databases, scripts, and one free domain registration transfer.

What qualifies me for a free transfer?

HostGator provides free transfers for new accounts within 30 days of sign-up, and to newly upgraded accounts. For upgraded accounts it must be an inter-server upgrade to qualify. Please note that downgraded accounts do not qualify for free transfers.

Depending on which type of account you sign up for, we offer differing numbers of free transfers. Please refer to the chart below to see what we include for new packages.

Full cPanel Transfers is the number of cPanel to cPanel transfers that are included.

Max. Manual Transfers is the maximum number of Manual Transfers that are included with your account.

Total Free Transfers is the total number websites that we will move for you.

Account Type Total Free Transfers Full cPanel Transfers Max. Manual Transfers
Shared 1 12 1
Reseller 30 302 30
VPS Unlimited1 Unlimited2 10 per VPS level
Dedicated (Basic) Unlimited1 Unlimited2 75
Dedicated (Standard, Elite, Pro) Unlimited1 Unlimited2 100

1While we can do unlimited cPanel to cPanel transfers for you, depending on your account, you will have a limited number of Manual Transfers.

2Full cPanel transfers include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host's cPanel backup generator to be active.

A few examples: An Aluminum Reseller account includes up to 30 free transfers. Out of this 30, you can have 20 cPanel to cPanel transfers and 10 Manual Transfers, or any combination of the two that totals 30 or less websites. Another example: A Pro Dedicated server includes unlimited cPanel to cPanel transfers, this means you can have 150 sites (or even more) moved. Also since there is an unlimited total number of transfers, you can utilize up to 100 Manual Transfers.

For more information please see our Transfers Support Article, contact our transfers department at transfers@hostgator.in, or call 1800-209-8833

Unlimited Web Hosting

How much disk space and bandwidth will my plan include?

There are no set limits on the disk space or data transfer (bandwidth) that we provide in our shared and reseller hosting plans. We want you to have the resources you need to build a great online presence.

That being said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in the normal operation of a personal or small business website. While it is rare, we may need to put constraints on accounts that are using resources that impact other customers on the same server.

Typically, customers only run into issues if they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the disk space and bandwidth you use must be integrated into the normal operation of your website.

For Example, customers who are affecting other clients or are using 25% or more of system resources for longer then 90 seconds would be in violation. Please see our TOS or contact us for complete details and restrictions.

What happens if I exceed usage?

If we have concerns about your account's bandwidth or disk space utilization, you will receive an email asking you to reduce usage.

Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

Money Back Guarantee

Customer Satisfaction is HostGator's #1 Priority!

We are confident you will be happy, and even offer you a full 45 day money back guarantee to try us out.

We're here to help you as well with 24/7 phone, live chat and helpdesk support by friendly support agents.

If you are not completely satisfied with our services within the first 45 days of your service, you will be given a full refund of the contract amount.

Please note that this is only for shared, reseller and vps hosting packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

For more information please contact us at any time and we'll be happy to provide you more information.

Pricing Reflects A Discount On The First Invoice Only

HostGator often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods.

*VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. For more information on VAT, please refer to the Value Added Tax (VAT) knowledgebase article.

Pricing Reflects a Discount On The First Invoice Only

HostGator often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods. Promotional rates apply to Shared, Reseller, VPS, Dedicated Servers and Cloud hosting plans and will automatically renew after initial term at regular rate found in your control panel.

*Govt. Service Tax (plus applicable cess) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard Service Tax rates based on govt. regulations may apply.

Hostgator.in

Dear Customer,

We are excited to announce that we are migrating our infrastructure and our order management platform to a new state of the art system. This migration has started and will be completed by December 23rd, 2014 at 6AM IST. While we are in the process of migrating to the new system, you will not be able to login to manage your orders or place new orders through the website.

As part of our move to a new Order Management system, we are also releasing a brand new version of our website, which is completely responsive, so you can now make purchases on your smartphone.

We have created a new topic in our forums, http://forums.hostgator.in/threads/6447-Information-on-the-migration-of-your-Hostgator-in-Customer-Account-and-Orders, where we’ve covered some common questions. Please feel free to post your questions to this thread, and we will respond as soon as possible.

We thank you for your patience.

Sincerely,
The Hostgator Support Team